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The Knowledge Base contains answers to common
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ServiceSoftware.com
Knowledge Base Article # 252 |
| Subject |
| Re-installing WinSTIPS 2.0 |
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| Question |
| I'm having problems re-installing WinSTIPS 2.0. |
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| Answer |
STEP 1
If WinSTIPS 2.0 was installed already, back up your tips data file. This is typically located at C:\Program Files\ServiceSoftware\WinSTIPS\STIP_BE.MDB
STEP 2
If WinSTIPS 2.0 is already installed, or if an installation has failed, then remove the WinSTIPS program by using Control Panel | Add/Remove Programs (see Knowledge Base article 245 for details).
STEP 3
Reboot your PC
STEP 4
Before attempting any installation, make certain that there are no running programs that might interfere with installation. Make sure to check for all running programs ... that includes programs running in your system tray (See the small icons in the lower right corner of your screen. Each of these is a program running in memory -- disable, stop, or exit as many as possible).
STEP 5
Install WinSTIPS from a CD we have sent to you, or by dowloading WinSTIPS from this Web site.
STEP 6
Start WinSTIPS and register WinSTIPS if asked if you want to register. You can request a registration number online at using our Online Form. Note that WinSTIPS 2.0 does not require a new registration number if it was registered before you uninstalled it.
STEP 7
If you installed from a Web download, then close all WinSTIPS programs and copy your backed up data file (made in STEP 1) to C:\Program Files\ServiceSoftware\WinSTIPS\STIP_BE.MDB, overwriting the file installed by WinSTIPS in STEP 5. Or, if you have an active WinSTIPS Subscription, just peform a CORE UPDATE.
Problems?
If the above does not work for any reason, then pleasse contact us by email and report the exact wording of all error messages.
Key Words:
REMOVE UNINSTALL REINSTALL INSTALL
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