|
>> Home >> Support >> Knowledge Base |
Support Quick Links |
|
Keyword Search |
| Enter a single key word or an article ID # to search
for |
|
|
Using the Knowledge Base |
|
The Knowledge Base contains answers to common
installation and use questions for ServiceSoftware
products, such as WinSTIPS.
There are no service tips in this database. |
|
ServiceSoftware.com
Knowledge Base Article # 254 |
| Subject |
| Downloading A Support Package |
| |
| Question |
| I've been instructed by ServiceSoftware to download a Support Package. What is a Support Package and how do I do that? |
| |
| Answer |
A Support Package is a group of files that we put together for your PC or for a specific reason. You should never download a Support Package without being instructed to do so, as it could cause unintended problems with your computer.
Receiving a Support Package is easy! Just use the ServiceSoftware Update application that is installed with WinSTIPS 2.0.
1 - Exit all copies of WinSTIPS or any other ServiceSoftware programs
2 - Start ServiceSoftware Update by clicking your Windows START button and then choosing Programs | ServiceSoftware | WinSTIPS | ServiceSoftware Update
3 - Select the Program To Update from the list (if it is not already selected)
4 - Choose Tools and the Support Package from the menu
5 - You'll be warned not to proceed unless you were directed by ServiceSoftware Support. Click YES to proceed.
6 - Enter the PACKAGE # that was supplied to you by ServiceSoftware Support.
7 - Click the button labeled 'Click Here To Update'
That's all there is to it. The Support Package will be downloaded and installed on your PC.
If you do not have the latest build of the ServiceSoftware Update program, then you can download it from our Support Download Page. Look for the file named SSUPDATE.EXE.
Key Words:
Update Upgrade Application Program Support Package
|
| |
| Images For This Article | 
Start the ServiceSoftware Update program and choose the program to update 
Don't go there unless instructed :-) You'll be warned before downloading a Support Package 
You'll enter a PACKAGE #, which ServiceSoftware will supply to you when we instruct you to download a Support Package |
|
|
|
|
